Shipping policy

Thank you for shopping at Delivered Chic! We are dedicated to delivering your orders as quickly and securely as possible. Please review our shipping policy below to understand how your orders are processed and shipped.

## 1. Shipping Destinations
We currently ship to customers within the United States. 

## 2. Order Processing Time
* All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
* You will receive another notification when your order has shipped.
* Please note that processing time is separate from shipping time.

## 3. Shipping Rates & Delivery Estimates
We offer the following shipping options for our customers:
* **Standard Shipping:** Estimated delivery within 7–15 business days. 
* **Shipping Cost:** Free Standard Shipping on all orders over $50. For orders under $50, a flat shipping fee of $4.99 will be applied at checkout.

*Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.*

## 4. Shipment Confirmation & Order Tracking
* Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). 
* The tracking number will become active within 24–48 hours. You can track your package directly through the carrier's website.

## 5. Wrong Address & Delivery Issues
* Please ensure that your shipping address is correct at checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.
* If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to reship the package.

## 6. Damaged or Lost Packages
* If you receive your order damaged, or if your tracking information shows that your package was delivered but you have not received it, please contact our customer support team immediately.
* Please save all packaging materials and damaged goods before filing a claim.

## 7. Contact Information
If you have any questions or concerns about our shipping policy, please contact us at:
* **Email:** chanjisen@gmail.com
* **Address:** RYKM-JTSC, 2319 Edwards Avenue, El Monte, CA 91733, US