Shipping & Returns

Shipping

All orders are packed and shipped from our US warehouse.

Processing time

Orders are usually processed within 1–2 business days.

Delivery time

Standard shipping times may vary by destination, but most orders arrive within 3–7 business days after dispatch.

Shipping updates

Once your order has shipped, you will receive tracking information by email.

Returns

Because mystery boxes are curated surprise products, all sales are generally final.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the package and items received
• A short description of the issue

We will review the claim and work with you on a suitable solution.

Please note

We do not accept returns or exchanges for:
• Personal preference
• Color preference
• Brand preference
• Style preference
• Surprise selection outcomes